Website
Maintenance
Services

Regular Feature and Functionality Enhancements

For example, adding a "get directions" button or making a new "lead capturing form" or creating some kind of "Quote calculator" and so on. These aren't the complex functionalities but at times they become "urgent" ones too so having a web maintenance services team handy really help you out at such pressing timings.

Plugin and Theme Updates for Specific Tasks

Especially in case of websites made using Wordpress, its all about plugins. And plugins do need updates (which is simple mostly but sometimes not) and sometimes you need to create your own custom plugin to perform a certain task for which there is no ready to use plugin. Also plugins can get buggy at times or sometimes you don't find the best person to optimize the formatting performance, integrating multiple plugins for specific tasks and much more. Same goes in case of updating the theme to a better one. Having a web maintenance team for custom development and theme update is crucial and the more you update it paper the better.

Continuous Localisation as the Business Grows

Localisation involves changing the language of the content of the website. There are some ways beyond than that ranging from complying with country specific data privacy rules like GDPR in EU or HIPAA in case of healthcare related sites, to change of currency/ language/ content and even payment gateways according to the location. It also involves changing the transition process as well as invoicing process and a lot on the front end but also on the admin side. It also means consolidating and aggregating different form of payments into one for one master MIS system for ease of business management.

Regular Content Update

Updating or editing content from a CMS panel sounds very simple, but for busy professionals like doctors, entrepreneurs, coaches, writers and publishing new content can be demanding task and our web maintenance service comes into play here to help. We also have a team of very good content writers who can help you in writing SEO optimised compelling content apart from just publishing and managing content.

Admin Panel Updates and Management, Reporting, Lead Management, Newsletters

Now Admin panel is usually utilized for 3 key functionality when it comes to website management:

• • Content Management system to upload and delete content.
• • Reports generation to see the user analytics, manage and respond to leads, keep the data secure in the cloud.
• • To generate notifications via email or sending push notifications to users and to create marketing/ retargeting ad campaigns for google, linkedin FB or instagram and likes.

For an ongoing business, an Admin panel always needs to be updated with new features and activities. On a new website you might not want to invest in interface to until reports with several filters and stats could be a small task. However, once your business grows, you want to have more reporting control, more email automation, more lead capturing control, more advanced booking control features of the admin panel to your staff or partners (but not all) and here you need a developer to deliver the same.

Performance Monitoring and Optimization

Applying automation scripts inside the website codes and using website monitoring tools you can keep updated on its performance during peak or lull periods all the time. It also includes a deep performance check and optimization on a monthly basis apart from just the automation tools to keep the website up and running always up to the mark.

Web Hosting and Infrastructure Management

Web hosting and infrastructure management is a crucial aspect of website maintenance, ensuring that your website is always accessible and performs optimally. This includes regular monitoring of server performance, managing backups, and ensuring that your website is secure and protected from cyber threats.

SEO Monitoring and Optimization

SEO monitoring and optimization is an essential part of website maintenance, ensuring that your website ranks well in search engine results pages (SERPs). This includes regular monitoring of your website's search engine rankings, identifying opportunities for improvement, and implementing strategies to optimize your website for search engines.

Integrating Analytics and Then Critical Marketing/ Retargeting Codes

Google analytics and conversion codes are just too obvious, and when you grow your website you know that you need to put hell lot of different marketing SDKs on your website namely - Pixel from meta, Pixel from Linkedin, google Gtag, Tag Manager, Quora Pixel & then any other SDK from your marketing partner. then also ensuring that these marketing codes are working perfectly by using real time data.

Technology Migration Services

Many small businesses start by creating Wix or Wordpress websites on their own but soon enough they need a more custom code oriented website to support better functionality and that is where a web maintenance service team like ours comes into action. We recently moved a wix site to custom code, and also a custom site to wordpress, and also a wordpress site to laravel and vice versa. Every custom has their own set of requirements, and we as a web maintenance service team keep ready for such tasks and enjoy them.

Step 1 - Discovery Sessions with Project Manager/ Business Analyst

• • Our Project Analyst and Manager (PM) lead in-depth discovery sessions with the client team whenever there are new website maintenance or enhancement requirements.
• • We meticulously gather requirements and normalise them into a "ready-to-be-achieved" scope of work for the development team.

Step 2 - Scope of Work Creation and Requirements Visualization (UI/UX designs or clickable prototypes)

Detailed Analysis: We conduct a deep-level analysis of requirements and their implications on the end user's experience.

• • User-Centric Focus: Our team focuses on understanding the needs and expectations of end users, creating a "Minimum Expectations Criteria" to guide our development efforts.
• • Visualisation Tools: We leverage advanced tools like Figma and Marvel App to create and show case these UI/UX designs where you can easily understand and comment and suggest.

Step 3 - Architecture Planning, Quick Development Sprints, Allocating Tasks to Right Personnel, and Project Management Tools

• • Agile Methodology for the development: It is based on the incremental development principle where work is divided into "weekly achievable chunks" and then it is done faster and with iterations and shipped quickly.
• • Efficient Allocation: Using project management methodologies like Trello, Jira, Linear, and Miro, we efficiently allocate tasks, assign responsibilities, and set timelines and then track those. You will be the main stakeholder who can see all what is happening on these tools.
• • Flexibility for Iterations: We never stop you in demanding the iterations, afterall the end product must be acceptable to you first before anyone else so have a great deal of flexibility for such iterations in order to create products that we both love.

Step 4 - Continuous Communication & Collaboration

• • Two way communication: While we use tools to keep you updated on everything transparently, we keep our eyes and ears open for your feedback. You can message all the time. You matter most and your requirements via trello or jira or email or a whatsapp message or just a phone call... we streamline that for you and never let any important detail missed.
• • Weekly Handoff Meetings: We conduct weekly handoff meetings to the best way to collaborate and discuss progress and next task like a super champion football team.

Step 5 - Continuous Testing and Delivery

• • Agile advantage: Our incremental development process allows testers to test the software not when it is done but on an every day basis. This results in a high quality product every single time, and also reduces a lot of last minute testing overload.
• • Both Automation and Manual Testing: For redundant tasks or where bulk usage is involved we leverage automation testing tools like Selenium, Cypress, and Playwright while our manual expertise. You get the best of both worlds ultimately.
• • Test reports and tracking: Even the most trivial bug will be recorded, and tracked and be part of your test reports. Nothing goes as missing.

Step 6 - DevOps, Hosting, and Infrastructure Management and CI/CD

• • We create the most useful development and delivery process right from the beginning. Which means implementation of CI/CD pipelines wherever needed, Implementing CI/CD Engineer versions of the staging (preview) and production (live) keeping them in sync with the website for every new update.
• • Optimising our hosting and infrastructure expenses by leveraging the various configuration expertise of our DevOps experts given by major cloud services like Amazon web services, Microsoft Azure, Google cloud etc.

Step 7 - Scaling and Meeting New Market Demands

• • As mentioned above, the architecture is the most important thing and that is what we take care of right from the early stage of the development. A good architecture helps us scaling the product for a large number of users as quickly as in hours. We've done for our own products like website and many others where we saw sudden surge of the users more than 50 times.
• • Easy Implementation and integration of the new features or third party libraries is also a big advantage of such scalable architecture.

Step 8 - Resource Management and Timesheets

• • Management and Supervision: Your Project Manager will be the person responsible for the efficient utilisation of the resources responsible for the project.
• • Timesheets: Every work done with its status is recorded in a real-time updated timesheet and clients can check that anytime they want and not just end of the week or month.
• • Transparency and commitment: Anytime you have a question or concern about a timesheet item, we keep it outside of the billing hours until you are 100 % convinced on its veracity.